Terms and Conditions

Evolve Endocrinology, 339 New Street, Brighton VIC 3186

Introduction

1.1. Fees Evolve Endocrinology is located at 339 New Street, Brighton VIC 3186 (Practice). 

1.2. All consultations, including any associated services, will result in fees being rendered and charged to you, the patient. 

1.3. Consultants will use their best endeavours to inform you of the fees that will apply to your consultation prior to your scheduled appointment. However, it is important to be aware that the actual fees charged to you at the conclusion of the consultation may differ, depending upon the final duration of your consultation and any associated services provided during same. 

1.4. You will be responsible for the fees charged to you in relation to each consultation, regardless of whether the fees accord with any estimate you may have been provided prior to the consultation. 

1.5 Any fees paid by you are final and non-refundable, unless otherwise determined by Dr Aleksova or required by the Australian Consumer Law. 

1.6. The current list of fees for consultations and associated services are available upon request from the reception staff. 

1.7. Bulkbilling is not available at the Practice and discounts are not applicable, unless otherwise determined by Dr Aleksova. 

1.8. Evolve Endocrinology reserves the right to establish, remove and/or revise the applicable fees for any consultations and/or associated services provided at the Practice at any time. 

In-person consultations

1.9. At the conclusion of your consultation, reception staff will inform you of the applicable fees owing for the consultation, including any associated services provided, applicable taxes and bank fees. 

1.10. Your payment of such fees is due in full and immediately payable either by way of Eftpos, credit card or cash. Following payment, you will be provided with an itemised receipt (electronically where applicable). 

1.11. If you are unwell, or acutely suffering from COVID-19 or another highly infectious condition, please do not attend the Practice for an in-person appointment. Instead, please contact the reception staff as soon as possible to either reschedule your in-person appointment or, if possible, to change it to a telehealth consultation. 

Telehealth consultations

1.12. At the time of booking your telehealth consultation, the reception staff will inform you of the estimated applicable fees owing for the telehealth consultation, including any associated services provided, applicable taxes and bank fees. 

1.13. Your payment of such fees is due in full and in advance of the telehealth consultation either by way of Eftpos or credit card. Following payment, you will be provided with an itemised receipt (electronically where applicable). 

1.14. In order to process credit card payments by telephone, at the time of booking the telehealth consultation, you must provide the reception staff with details of your current and valid credit card as required, including credit card type, card number, name on credit card, expiry date and verification code. The reception staff do not, however, retain or record any credit card details. 

1.15. In the event the actual fees for your telehealth consultation are greater than those estimated at the time of booking, Evolve Endocrinology reserves the right to charge any applicable additional fees at the conclusion of your telehealth consultation. Your payment of these fees is due in full and immediately. 

Medicare

2.1. Medicare You may be eligible to claim a Medicare rebate in relation to the consultation and services provided at the Practice. 

2.2. The reception staff will provide you with an itemised receipt following payment of the applicable consultation and service fees and, at your direction, will lodge your claim to Medicare for the applicable rebate. 

Health Funds

3.3. At this stage, health funds do not cover any consultation and/or services provided at the Practice. 

Cancellation Policy

4.1. Evolve Endocrinology operates an appointment-only practice and does not consult walk-in patients. 

4.2. We understand that at times, urgent circumstances require the cancellation and rescheduling of scheduled appointments. If you are unable to attend your appointment, notice so that your appointment time can be offered to other patients on the waiting list. 

4.3. In the event you cancel your scheduled appointment with less than 24 hours' notice, or do not attend the scheduled appointment without notice, you may be charged a cancellation fee, to be determined at the sole discretion of Evolve Endocrinology. 

Results

5.1. It is the Practice's policy to provide results during your consultation (in-person or telehealth). 

5.2. Results are not disclosed over the telephone or by email unless there are exceptional circumstances, or some other arrangement is in place, as agreed between you and your specialist. 

5.3. Please contact the reception staff to make an appointment for a follow up consultation to discuss the results of any tests you have undertaken at her request. 

Prescriptions

6.1. Treatment recommendations, including prescriptions, will be provided during your consultation. For non-specialist care and prescriptions, you will need to consult your local, regular general practitioner. 

6.2. Prescriptions will normally be provided to you as an ePrescription sent electronically to your phone or email, or directly to your nominated pharmacy. 

6.3. Repeat prescriptions may be issued in the absence of a consultation within three (3) months of your last consultation, at her discretion, and depending upon your medical condition. 

6.4. Requests for repeat prescriptions should be directed to the reception staff by email and may incur a fee associated with reviewing your medical records and issuing the prescription, details of which will be provided by the reception staff upon receipt of your request. 

7. Reports

7.1. After every consultation, a detailed report will be provided to your referring doctor. This service is included in the standard consultation fees. 

7.2. Reports requested by third parties, such as a private health fund, insurance company, or Centrelink are not provided as part of the standard consultation fees and Evolve Endocrinology reserves the right not to prepare and provide such reports at her sole discretion. 

7.3. In the event Evolve Endocrinology agrees to provide a report requested by a third party, additional fees may be incurred by your or the requesting third party to cover the time taken to prepare, produce and distribute the report. 

Waiting Times

8.1. Evolve Endocrinology appreciates the importance of punctuality and endeavours to adhere to appointment times at the Practice. However, due to the unpredictable nature of medical consultations, there are occasions when appointments may be longer in duration than scheduled. Evolve Endocrinology apologises for any inconvenience this may cause you. 

8.2. You are welcome to telephone the reception staff at any time to inquire as to the status of your appointment or to inquire about any delays. Additionally, please do not hesitate to inquire about the timing your appointment with the reception staff upon your arrival at the Practice. 

Reminders

9.1. We will send you a reminder for your appointment via SMS up to seven days prior to the scheduled date. If you are unable to attend the appointment, please contact the reception staff to reschedule or cancel as soon as possible. 

9.2. Evolve Endocrinology also operates a recall system for various health matters. If you prefer not to receive any such recall notices, please inform the reception staff accordingly. 

Zero Tolerance

10.1. Policy Evolve Endocrinology endeavour to treat all patients and individuals with courtesy and respect at all times. In return, you are requested to treat Specialists and the Practice staff with the same courtesy and respect. 

10.2. Evolve Endocrinology operates in accordance with a zero tolerance policy for abusive and/or threatening behaviour towards its staff. This includes shouting, swearing, aggressive actions, threats, inappropriate gestures and language. 

10.3. In the event your conduct is perceived by the Practice to be abusive or threatening in nature, you will be asked to leave. Refusal to exit the Practice upon request will result in the appropriate authorities being notified. 

Communication Policy

11.1. Please direct any queries or concerns at first instance to the reception staff who are contactable during business hours by email: reception@evolveendo.com.au; or telephone: 03) 8383 8962. 

11.2. Evolve Endocrinology is unable to respond to inquiries or accept telephone calls during consultation hours. 

11.3. In the event you wish to communicate with your Specialist directly, please first contact the reception staff and inform them of your request and they will relay your message to your Specialist who will endeavour to contact you at her earliest convenience. 

After Hours

12.1. The Practice does not offer an after-hours service. If you require medical attention during this time, please contact 000 if an emergency or attend your local hospital or after-hours medical centre. 

Feedback

13.1 The Practice appreciates and welcomes any feedback regarding the services provided at the Practice. 

13.2. Should you have any concerns or comments regarding the services you have received at the Practice, please contact the reception staff and the matter will be referred to your doctor for there prompt attention. 

Personal Information

14.1. Evolve Endocrinology is committed to ensuring that your personal and patient health information remains private and confidential and has implemented best practices and industry standards with respect to information security.

14.2. The Practice's Privacy Policy is available for you to read here and is also available in hard copy at reception upon request